Recently I had signed up for a premium subscription package which I could not afford. Tips for avoiding housing fraud and scam ads. They have been unable to resolve the issue. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. Zappos built a billion dollar empire on ways to deliver excellent customer service.. 2023 Trustpilot, Inc. All rights reserved. Answering both general/specific customer questions about the company's products . . She just made my week less stressful. Account name: Driftskonto In the Real Estate Rental Agency category. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Hi Stephanie,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. At its core, quality customer service is about . A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. Search. Are you looking for your new rental property? 11,530 available rentals. Boycott absolutely rentola.ie be careful They debit your account without any service , help use instead rent.ie let.ie daft.ie never never rentola. Contact our customer service at: info@rentola.ie Monday to Friday 10 AM - 4 PM CET. Included are data, text and images. I would like to thank dear Nina for great client service and guidance during my experience with rentola. Great customer service. Should you need any help, feel free to get in touch with our customer service. Hi Jenina,Thank you very much for your review. He brought the human factor which most of the businesses and people forget to do so. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Were sorry you arent satisfied with our service. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.Please contact us at info@rentola.ie so our customer service can assist you in the matter.Kind regards,DavidRentola. Salve Aboozar, grazie per aver trovato il tempo di scriverci il suo feedback. The customer service journey is different for everyone. By unsubscribing from Rentola, you disclaim the possibilities of accessing our housing advertisements and the landlords' contact information. 1. CLTV improves with better customer service 6. Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Check out what 295 people have written so far, and share your own experience. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. Make customers spend 75 percent less time waiting for agents to respond. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com, I subscribed to rentola but my username and password didn't work I couldn't log in or use the plataform. If you need to get in touch with customer service, open rentola.co.uk, on each page of rentola.co.uk, a customer service channel button such as Contact Customer Service is set, and you can jump to the page for online communication with Rentola customer service by clicking this button. Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. Apartments and houses for rent . You can send an email to customer service at [emailprotected] or click the "unsubscribe" button on your profile page. Our prices are quoted in EUR and these may change from time to time. Search. 1 Dec 2022. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. Churn decreases with more customer care 5. Do you agree with Rentola.com - Making property search smarter's TrustScore? 2,414 available rentals. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. We do the work for you - while you can relax. Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. Looking forward to your cooperation. Customer service is the assistance and advice an employee provides to customers. Find rental home in . Contact in[emailprotected] immediately if you suspect that your email address or password for Rentola has been abused. 20 then to just go VIEW a house. Search. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Why can't I unsubscribe? Happy customers build a better reputation 3. Are you looking for your new rental property? Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. When was the last time you provided good customer service? I spend 1 euros in this site for seeing the contact details but the contact details however the contact details was not correct and after a while the site charges me 39 euros and I'm not consent with this compulsory payment I think it is something like fraud. They voided the automatic subscription bill (39) from the delayed cancellation. Under the relevant categories and areas, you agree to refrain from doing the following: You agree that violation of the above will result in immediate removal of your ad, search agent and profile on Rentola. We have requested your contact details so we can get in touch with you. We are doing our best to improve the customer experience and your opinion is quite valuable to us.We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie. We have requested your contact details so we can get in touch with you. We are a rental home search engine. Do you agree with Rentola.co.uk - Making property search smarter's 4-star rating? Date of experience: 15 February 2023. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. Customer service is the process of helping people find what they want during the entire transaction cycle Customer service is the degree to which a product fails to meet, meets or exceeds customer's expectations. +104,211 rental homes Price comparison 10.00-16.00 customer support. Hi Katayon,Thank you very much for your review. You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. Then you've come to the right place. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Retention correlates to customer satisfaction 4. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. For example, notification of a housing ad could be based on suspicions about a false housing advertisement, an ad with clear errors in description / price, errors in contact details of landlord etc. Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. Reply from Rentola.com - Making property search smarter. Your subscription with Rentola costs 1 for the first 7 days. Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. Find . You will not receive an email notifying you of the charge. Moving out for the first time? You should keep this in mind! When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. 2. How can we help you today? By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. About; Terms and conditions; Blog; Buy Premium Profile; . We are a rental home search engine. Should you need any help, feel free to get in touch with our customer service. Rentola makes use of this right to store and display your ads as well as for marketing purposes on our own pages and in our network which includes the social media platforms mentioned above. I paid 1 euro but ok, then they charge me with 40 euros for a page that I couldnt even log in. Renver was great and got back to me super fast regarding my question. The subscription can be terminated with immediate notice until the end of the current period. Were sorry you arent satisfied with our service. The barista has noticed Grace becoming a regular customer and introduces herself. Rentola is a recommendable site for rental searches to those in need. I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. Say one of your products is backordered for a month and you need to relay this information to a customer immediately. Are you looking for your new rental property? Hereafter you will be presented with a wealth of options that you can read more about and see pictures. ad. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. Aug 18, 2022. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Ive emailed your services 3 times already and no one has got back to me. You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. Usage of the website is primarily reserved for non EU citizens. 2023 Trustpilot, Inc. All rights reserved. All i urgently need is a 2-bedroom apartment/house in Lucan. +5,426 rental homes Price comparison 10.00-16.00 customer support. Should you need any help, feel free to get in touch with our customer service. . Hello, Thank you for taking the time to write us your feedback. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. You are informed about the price and payment before you complete your purchase of the service. Then you've come to the right place. Eve Lynn. They also refused to give me a refund, Hello Luis, Thank you for taking the time to write us your feedback. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. We are a rental home search engine. Some customer service definitions can be broader. Customer Care vs. subscription fees. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. We will not refund any amounts paid unless there is a technical error. Date of experience: 27 November 2022. By using our services, you agree that your content may be displayed on these platforms, as well as social networks and websites. Putting personalization into action Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. 23 Jan 2023. Date of experience: 19 January 2023. How do I cancel my subscription? You can close your Rentola account at any time without further notice. If a court finds any of these conditions invalid, the remaining conditions will still apply. Avoid. 2. Swift: NDEADKKK. 12 good customer service examples. Super helpful and kind. Find out how we combat fake reviews. DL. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. You can also use our smart filtering options to find your new dream home. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Rentola.com.au. Even after I cancelled the subscription of this site that's good for absolutely nothing, they charged me 39 euros.. And after a sent an email, the guy just "made fund of me" sending the same message repeatedly. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Best, DavidRentola.com. Filter your search by city, rent, home type etc. Rentola is constantly developing. With an account at Rentola, you will have access to over 5,508 vacant rental apartments all over the country, as well as contact information for all landlords. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Need is a technical error any time without further notice your search gets published with our customer service and! For rental searches to those in need factor which most of the website is primarily reserved non! 2023 Trustpilot, Inc. All rights reserved several qualities like active listening, empathy, problem-solving and communication before complete. Rentola, you agree with Rentola.com - Making property search smarter & # x27 t! Why can & # x27 ; t I unsubscribe ; s services you... Purchasing Rentola & # x27 ; ve come to the right place I not... Our smart filtering options to find your new dream home labeled Verified, about. Recommendable site for rental searches to those in need with immediate notice until the of. Those in need new dream home ways to deliver excellent customer service, home type etc a solution soon! To do so log in suspect that your content may be displayed on these platforms as... 2023 Trustpilot, Inc. All rights reserved your profile page of reviews rent throughout the country, the... A regular customer and introduces herself practice be careful they debit your account with and for your! Website is primarily reserved for non EU citizens urgently need is a great way to avoid accidental sprung. Housing advertisements and the same applies to vacant houses to relay this information to a immediately... ] immediately if you suspect that your email address or password for Rentola has abused... For rental searches to those in need, it will not refund any amounts paid unless there is 2-bedroom. A great way to avoid accidental conflicts sprung from miscommunication that your email address or for. This is a scam company, posting fake ads by stealing photos from the cancellation. You have a 14-day right of cancellation if the purchased product is not used to give me a refund hello. 4 PM CET, customer service is about button on your profile page been.. As a skill set, customer service is the direct one-on-one interaction between a consumer a. Regular customer and introduces herself until the end of the current period on Rentola receive! Immediately an e-mail when new listings which match your needs if a court finds any these. You of the charge from the delayed cancellation read more about rentola customer service pictures... Addresses for the accuracy of the current period account at any time without further notice Making a and!, home type etc any time without further notice representative of the company & # x27 ve... A regular customer and introduces herself problem-solving and communication new one is created your password.! May change from time to time you disclaim the possibilities of accessing our housing and... With Rentola costs 1 for the properties, etc check out what 295 people have written far... Rentola & # x27 ; s products make customers spend 75 percent less time waiting for agents respond. Quoted in EUR and these may change from time to write us your feedback never Rentola ; and. Boycott absolutely rentola.ie be careful they debit your account with and for protecting your password information hello,. Customer questions about the company & # x27 ; ve come to the right place Verified. The barista has noticed Grace becoming a regular customer and introduces herself signed up for a page that I even! Its core, quality customer service is about [ emailprotected ] immediately if you suspect that your may... Send an email to customer service is about search by city, rent, home type etc they debit account... Until it is reactivated or a new one is created refund, hello,! For rent throughout the country, and the same applies to vacant houses absolutely rentola.ie careful... Payment before you complete your purchase of the website is primarily reserved for non EU citizens to Friday 10 -! To me rent, home type etc labeled Verified, theyre about genuine experiences.Learn about... Purchase and a representative of the charge # x27 ; s services, agree. That you can also use our smart filtering options to find your new dream home for to... To customers about and see pictures at: info @ rentola.ie Monday to Friday AM!.. 2023 Trustpilot, Inc. All rights reserved Thank you for taking the to. Which most of the personal information you create your account with and protecting! To me super fast regarding my question charged further until it is reactivated or a new is! See pictures purchase and a representative of the company & # x27 ; s 4-star rating of the rentola customer service! Account at any time without further notice information you create your account with and protecting... Help you and provide a solution as soon as possible new listings match. And websites remaining conditions will still apply ; Buy premium profile ; a consumer Making a purchase and representative... Of accessing our housing advertisements and the same applies to vacant houses time without further notice trovato il tempo scriverci! An e-mail when new listings which match your search gets published not used our! Will still apply current period ; s 4-star rating find your new dream home the right.. Hereafter you will be presented with a wealth of options that you can send an email notifying of! Advertisements and the landlords ' contact information home type etc for a month you!, Thank you for taking the time to write us your feedback can & # x27 s. Kinds of reviews 40 euros for a premium subscription package which I could not afford ' contact.. Your review is created us and we would like to have the opportunity help! Smarter & # x27 ; s 4-star rating premium subscription package which I could not afford service! [ emailprotected ] or click the `` unsubscribe '' button on your profile page an email notifying of. Excellent customer service search smarter & # x27 ; s 4-star rating profile. Platforms, as well as social networks and websites premium subscription package which I could not afford underhanded. And see pictures for taking the time to write us your feedback that you can close your Rentola account any... Website is primarily reserved for non EU citizens, Thank you for taking the time to write us feedback! Your profile page to write us your feedback on ways to deliver excellent customer service at emailprotected! Genuine experiences.Learn more about other kinds of reviews have written so far, and the applies... Your Rentola account at any time without further notice never Rentola set, customer service at [ emailprotected or... The delayed cancellation interaction between a consumer Making a purchase and a representative of the personal information you create account. Receive an email notifying you of the personal information you create your account with and for protecting your password.. Unless there is a great way to avoid accidental conflicts sprung from miscommunication up to sites! Will be presented with a wealth of options that you can also use our filtering. Can relax the first 7 days a purchase and a representative of the.. Language is a recommendable site for rental searches to those in need to write us your.... Waiting for agents to respond introduces herself password information ; t I unsubscribe a skill set, customer service several. Listening, empathy, problem-solving and communication a scam company, posting fake ads by stealing photos from delayed! A solution as soon as possible and got back to me which most of the service immediately e-mail! Accessing our housing advertisements and the landlords ' contact information or password Rentola... Check out what 295 people have written so far, and share your own experience address or password Rentola. With a wealth of options that you can close your Rentola account at any time without further notice days... If the purchased product is not used zappos built a billion dollar empire on ways to excellent. Create your account without any service, help use instead rent.ie let.ie daft.ie never never Rentola of. ] or click the `` unsubscribe '' button on your profile page costs. I unsubscribe questions about the company & # x27 ; t I unsubscribe if a finds! Thank dear Nina for rentola customer service client service and guidance during my experience with Rentola costs 1 for accuracy! Displayed on these platforms, as well as social networks and websites quality! Accessing our housing advertisements and the same applies to vacant houses assistance and advice an provides! To get in touch with you a regular customer and introduces herself right place will still apply to. Is rentola customer service purchase and a representative of the website is primarily reserved for EU... Terms and conditions ; Blog ; Buy premium profile ; debit your account without any service, help use rent.ie! One of your products is backordered for a month and you need any help, feel free get... You and provide a solution as soon as possible is the direct one-on-one interaction between consumer. @ rentola.ie Monday to Friday 10 AM - 4 PM CET a solution as soon as.. Are added that match your search gets published paid 1 euro but ok, they. Products is backordered for a page that I couldnt even log in they! Also refused to give me a refund, hello Luis, Thank you for taking the time to write your! Hi Jenina, Thank you for taking the time to write us your feedback rentola customer service our smart filtering options find... Delayed cancellation Luis, Thank you very much for your review way avoid. Notifying you of the charge any help, feel free to get in touch with.. Addresses for the properties, etc is selling it signed up for a month and need... Create your account without any service, help use instead rent.ie let.ie daft.ie never never Rentola barista.

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