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The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Add-on Packages view the complete package list. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Customer shall make a backup copy of the stored data before returning the Product to Synology. Besides extending warranty coverage, the plan introduces direct replacement options. The table below provides you an overview of the current support status of all our products and accessories. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. I'm trying to configure my NAS to be monitored in my Synology Account. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. You can estimate your units manufacturing date yourself by the serial number specified on your product. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. News, discussion, and community support for Synology devices, Press J to jump to the feed. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Product Name Find your Synology product Product Availability Generally Available New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). Timing File or folder level data restoration makes data recovery fast and flexible. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. ssps 3 yr. ago Slide to complete the puzzle * Use 8 or more characters . In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. For Consumer models, NBD contract can be bought even after device failure. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. 4 min read, 26 Feb 2023 A strong password helps prevent unauthorized access to your Synology Account. I could have sworn in the past synology had a place to input a serial # and get its mfg date. Would not that depend on your purchase date which synology cannot possibly know? Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Extended Warranty Plus is bound to the product it has been registered for. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. (a) "Products" refer to New Products or Refurbished Products. 3.6 Disclaimer of Warranties. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. 16,329 views. All your data are stored on Synology Account China Site (account.synology.cn) now. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts Additional details on the plan's features and availability can be found on the official web page. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. This might take a few minutes. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. On April 7th, Synology announced a new service called Extended Warranty Plus. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. Synology devices are engineered with quality components and built to last. btw, (off-topic) finally got around to trying out Duplicacy. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. The system is processing. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Continue to complete the settings now. Copyright 2023 Synology Inc. All rights reserved. 4.3 Limitation of Liability. is bare-metal backup possible or only C: drive backup of files? RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in On April 7th, Synology announced a new service called Extended Warranty Plus. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. Create an account to follow your favorite communities and start taking part in conversations. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. there is not a way to check the warranty. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Synology local dealer can assist you if data is in recoverable condition. You can consider it at about 10-15% of the value of a particular model. Please enter the code below to proceed. Standard Warranty claim lead time is 10 working days. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. 3.2 Exclusions. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. Find the documents and files for your Synology product. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Please wait. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Refer to the Product Phases section in Synology Security White Paper for details. Product Availability: If my data stored on Synology are missing, can I ask Synology to recover my data? The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Does Synology provide warranty for software/firmware bundled with NAS? Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Verification code. Limited: Only security updates will be provided. comments sorted by Best Top New Controversial Q&A Add a Comment . Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Check the warranty period of your Synology product, Return the defective product to where you purchased it. . Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. An NBD replacement service allows for a next business day shipment of a replacement device. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. ), their current status, and their expiration date. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. The fan will come off when the power cord is unplugged. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. If your Synology is out of capacity, we can help. Tap the number displayed here on your phone. *Synology Hard Drives Warranty will be void if drives are received in below conditions. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Refer to the Product Phases section in Synology Security White Paper for details. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. Product Warranty: Is there way to change Backup number of Versions? A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. 1 You will need to present the receipt or invoice as proof of purchase. Your phone number was verified successfully. Full: Firmware and software updates will be continuously provided. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. Exten. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. We recommend you to back up the important data periodically. A purchase invoice is not required, but helps to determine the actual time of device purchase. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Slide to complete the puzzle . Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. No biggie as she ordered a new one earlier today, mainly was just curious. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. DSM/SRM/Firmware Update: No, your warranty continues from the original date of purchase. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. 3.4.2 Extended Warranty Plus Service. Please enter the code below to proceed. Resetting your password will sign you out of all browsers. The table below provides you an overview of the current support status of all our products and accessories. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. Arbitration Law and related enforcement rules. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. Serial number. Find the compatibility list for drives, USB devices, and network peripherals. No. You can check how long the warranty is on each model HERE. For more details, please visit LIMITED PRODUCT WARRANTY. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. We will then advise you on the process for your device. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). Finally, review the order and proceed to payment. itsakc Aug 22 2011 edited Aug 22 2011. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Full: Firmware and software updates will be continuously provided. Click the Start button to go over a 4-step wizard process. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Technical Support: It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. 5.6 Attorneys' Fees. Password is required to use this service. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. By visiting the link above you can see what this service is all about. The aforementioned measures shall not affect Synologys legal rights arising therefrom. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. Click the CC icon, and then select the preferred language. Stay up to date! You acknowledge that the Product may be subject to U.S. export restrictions. I bought this NAS from another country, Can I contact any local distributor for warranty? While trying to add a DDNS, I see I need to have a Synology.me account. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. No. Generally Available: The product is still in production and available through retail channels or partners. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. 1 Power off the Synology NAS and remove the power cord. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". 5.2 Assignment. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. For laptops, press Fn + Esc. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. 5.8 Severability. Product Name Find your Synology product Product Availability Generally Available must be registered within 30 days from purchase. Local Consumer Protection Laws. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. * You need to change your location in your profile to a location other than China. No, your warranty is effective from the original date of purchase and region where you bought it from. Live Chat on Synology support page doesn't work and I spent an hour on hold. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. 9 Apr 2022 5 min read. Anyone know if this still exists and what the URL is, thanks. However you can do a CSI. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Seagate Service Centers PO BOX 242534 , Dubai. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). 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Assist you if data is in warranty and purchased through UAE Channel product. `` Products '' refer to new Products or Refurbished Products: is there way to change backup number of?. Rights to refuse to provide any relevant technical support, even years after your initial purchase years your... To where you purchased it customer experience is our dedication to continued software updates will be enough for warranty make...