These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. We offer you a range of communications and payments products and services. Message and data rates with your mobile phone carrier may apply. Securus Technologies is a U.S.-based communication provider for incarcerated persons. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. Dallas, TX 75265-0757. Esto es completamente opcional y para su comodidad en el uso de los servicios We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. Credits will expire 90 days after the date of issue if they are not used. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . 2. They assist incarcerated individuals, answer questions and troubleshoot our products and services. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies El presente Acuerdo de Pago (este Acuerdo) entre usted y Securus Technologies, Inc. (la Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? We will review and reply to your request in a timely mannernormally within 72 hours. Severability. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. We love to hear the amazing feedback! It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. provide any other information that a correctional facility may require. para que almacenemos su informacin o su tarjeta de crdito o We offer you a range of communications and payments products and services. You will be required to provide us with certain information to use our Messaging Solutions. Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. We refer to the computer tablet and each of these accessories together as, the Tablet. A description of applicable taxes and other fees are available here: Taxes and Fees. proporcionados por la Empresa. We will, however, always post the changed terms on our website. Pricing, California A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). You understand and agree that we may rely on the authority of anyone accessing your account or using your password. Account holders that request an optional paper billing statement may be charged $2.00 per statement. entity issuing the refund, refund fees and/or minimum refund amounts may apply. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. Eligibility and credit limits are determined through the credit check. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. PO Box 650757 removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. NEW! Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? Attorneys. How do Idetermine what type of account to make a payment on? Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. For refunds or more information . Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. www.moneygram.com for more info), Up to $4.95 (Please go to www.westernunion.com Your Customer Agreement also means you agree to receive periodic email communications from us. I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. Securus Technologies or other "Jail Facility Phone Providers". PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. What happens if I stop paying for the tablet? . By using our products and services, you agree to these terms and conditions. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. Any third-party product and service marks contained on our website are the trademarks of their respective owners. . In no instance will the fee be higher than $0.40. Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. All Messaging Solutions purchases are non-refundable. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. Arbitrability of Certain Disputes. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. barring of further use of our Products or website. Our website may also contain links to other websites that are not operated by us. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. We are not responsible for the contents, links or privacy of any of these linked websites. JPay Player (Tablet) Purchase Terms and Warranty. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. The Contact Center is open seven days a week 24 hours per day. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. The inmate phone services vendor has changed from GTL to Securus. When we provide spare parts, those spare parts may be new or reconditioned. Unused purchases will not be refunded. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. any errors in our website or Products will be corrected. Does the mobile app allow you to save cards on file as well? Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. Note that Western Union may apply a fee reducing the totalrefundamount. The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. 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